We appreciate how frustrating and inconvenient this can be.
In the rare occurrence that you have received a faulty or damaged product, you are more than welcome to return these products to any Peter Alexander UK store for exchange, refund, or replacement. Please have your invoice or order confirmation email when visiting the store.
Should you wish to return any faulty or damaged items from your order back to us by post, please get in touch with our customer service team with your order number and images highlighting the fault/damage so they can help resolve this for you.