You may return an item for something else from Peter Alexander, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander UK retail store can be returned in a Peter Alexander UK retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can return an item purchased online:
- By visiting any Peter Alexander store in the UK. (For items purchased online using Clearpay or Klarna as tender, we are unable to issue refunds in store.)
- By posting it to our Online Store Returns/Exchange address:
Peter Alexander Online Returns & Exchanges Interlink Way East
Bardon Business Park, Bardon Hill, Coalville, LE67 1LG
- Make sure your order number, name, address, email, phone number and instructions are included with your exchange request.
All returns & exchanges remain the responsibility of the purchaser until received by Peter Alexander. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment, and will be made within 14 days from when we received the items back. Standard delivery charges apply on re-delivery for exchanges; unless goods are returned in accordance with your consumer law rights (e.g. items are faulty or not as ordered).